We stand behind every order. If defects appear after delivery, notify us within 30 days with photos and a defect-rate report. Confirmed production-caused issues are resolved with a free replacement in your next order or a proportional credit note — your choice. Claims are judged against the pre-shipment inspection report, so the baseline is clear for both sides.

Our 8-Step QC Baseline

Every order passes an 8-step quality process — incoming fabric inspection, in-line checks, final random inspection, and packing audit among them — inspected to AQL 1.5 (the strict retail standard). A full inspection report with photos is shared before shipment, so what you receive is already documented and verified, not a surprise.

How a Claim Is Handled

Send photos of the defect, a count, and your original order number. We compare against the pre-shipment report and, where the issue traces to our production, open a claim within 48 hours. Resolution is a free replacement added to your next order or a credit note proportional to the confirmed defect rate — whichever you prefer.

Root-Cause & Prevention

Beyond the individual fix, we run root-cause analysis on confirmed defects and feed corrections back into cutting, sewing, or finishing so the same fault does not repeat. It is why 1,200+ brand clients across 30+ countries keep reordering. Certifications including BSCI (Grade B), GRS, ISO 9001, and OEKO-TEX 100 back the system.